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eBook and Audiobook Help

MY Help! Get started here.

Visit the My Help! page for help getting started. My Help! covers ebooks and audiobooks, computer, tablet and smartphone devices, as well as using your Digital Collections checkout, holds and downloads.  Customers may checkout 3 titles at a time, and may place up to 5 holds at a time.

 

Help Topics

Returns
  • eBooks may be returned early.
    - Adobe® eBooks can be returned using Adobe Digital Editions.
    - Android, Blackberry, and iPhone/iPad users can return EPUB ebooks using OverDrive Media Console v2.3 (or newer).
    - Kindle eBooks may be returned via the Manage Your Kindle web site by selecting "Return This Book" from the "Actions" menu to the right of each title.


  • Audiobooks cannot be returned early. They remain checked out to your account for the full period selected at the time of check out. During check out you have the choice of a one, two or three week loan period.

  • Automatic Returns: At the end of the loan period, and the customer is not required to take any action, both eBooks and Audiobooks from the Digital Media Collection are removed automatically.
     
  • Checking Out The Wrong Format - Please verify that your device is supported before checking out eBooks or Audiobooks. In case you checkout a format that is not supported for your device, the library can not cancel Digital Media Collection checkouts.
    • Audiobooks - CANNOT be returned early or cancled.
    • eBooks - If you mistakenly checkout an ebook format your device does not support, you can either wait for the checkout to expire, or follow the detailed ebook return instructions for the format you checked out.
       
eBook Downloads for Apple Device Users
To avoid eBook download problems while using Apple devices be sure to have IOS V4.0 (or newer) and the latest Overdrive Media Console App installed.

Log In Errors
Frequent causes of accounts not being accepted are:
  1. The PIN number keyed in does not match the PIN number on record. If you do not know your PIN, try either the last 4 digits of your SSN, the last 4 digits of your library card #, CHANGEME, or 1111.  You can Request that your PIN be sent to you through the Ask A Question service. Visit the PIN Information page for more information.  You may also call Circulation at (901)415-2702) to verify your PIN number.
     
  2. The library card has overdues or outstanding fines. Visit the Late Fees and Lost items page for more information. While this will prevent access to the e-audio service, one can log in to " My Account" to view any fines and/or overdues.
     
  3. The library card has expired (MPLIC cards must be renewed annually.) To check the status of your account call Circulation at (901) 415-2702. To renew your card present proof of residence at any MPLIC library. Visit the Library Card Information page for more information.

Technical Support
ebook and Audiobook Assistance Request Form - Complete and submit this online form for technical support. A library employee will contact you as time permits

Kindle Fire and Nook Tablet
Kindle Fire is not yet listed as a supported device, however Kindle Fire owners may utilize the instructions for Android devices listed in in the "My Help" section of the Digital Media Collections pages since the Kindle Fire is Android compatible. Nook Tablets are also not yet listed as supported devices, so owners of those devices will have to follow the instructions for the Nook/Nook Color listed in in the "My Help" section of the Digital Media Collections pages.

Where to Get eBooks
In addition to the library Digital Media Collection, visit the Library Website Downloads page for more free eBook sources.