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eBook and Audiobook Help

MY Help! Get started here.

Visit the My Help! page for help getting started. My Help! covers ebooks and audiobooks, computer, tablet and smartphone devices, as well as using your Digital Collections checkout, holds and downloads.  Customers may checkout 3 titles at a time, and may place up to 5 holds at a time.

Help Topics

eBook Account and Policy Information
  • Your Digital Media Collection account has a few differences from you regular library account.
    • The maximum DMC items you can have checked out at one time is 3
    • You cannot renew DMC items
    • DMC holds are kept for 3 days (72 hours) from the time the email hold notice is mailed
    • To access your DMC account visit the DMC web page and click on the link "Sign In" in the upper right corner of the page.

 

 

Returns
Log In Errors
Frequent causes of accounts not being accepted are:
  1. The PIN number keyed in does not match the PIN number on record. If you do not know your PIN, try either the last 4 digits of your SSN, the last 4 digits of your library card #, CHANGEME, or 1111.  You can Request that your PIN be sent to you through the Ask A Question service. Visit the PIN Information page for more information.  You may also call Circulation at (901)415-2702) to verify your PIN number.
     
  2. The library card has overdues or outstanding fines. Visit the Late Fees and Lost items page for more information. While this will prevent access to the e-audio service, one can log in to " My Account" to view any fines and/or overdues.
     
  3. The library card has expired (MPLIC cards must be renewed annually.) To check the status of your account call Circulation at (901) 415-2702. To renew your card present proof of residence at any MPLIC library. Visit the Library Card Information page for more information.

  4. If you are certain your library card is current, and you still have problems trying to log in, try using your web browsers Refresh option (Function Key 5) before clicking on the link to "Sign In." Then click on the "Sign In" link, and type in your card number and pin number. If your browser tries to automatically fill those in, delete those and type in your correct information.
Excessive Checkout Limit Reached
Our eBook vendor has imposed a technical limit on the number of checkouts and returns that can be done by an individual customer in a certain period of time. The vendor does not make public the details of the limit or the period of time before a limited account is released.

The intention of this limit is to prevent the possible abuse of the system that could occur with someone checking out a title, transferring it to a device, returning it to the library without deleting the file from the device, checking out another title and repeating, thus allowing more than three titles to be on their device at the same time.

Unfortunately, this limit can also have the unintended effect of penalizing someone who is simply a speedy reader, and wants to return titles early so that others can enjoy them.

The library continues to monitor and discuss this issue with our vendor. In the meantime, we regret the inconvenience.

Technical Support
Digital Media Collection Technical Support Request - Complete and submit this online form for technical support. A library employee will contact you as time permits.

DISCLAIMER: The Memphis Public Library & Information Center assumes no responsibility for your personal computer or mobile device hardware or software as a result of using the Memphis Public Library network or web services. Library staff cannot plug in, reconfigure or in any other way operate your personal computer/mobile devices. If are looking for assistance in how to use/operate your personal computer or mobile device the library offers from time to time training classes in these areas. Please check the library calendar for more information.

Where to Get More Free eBooks
For more free eBook sources visit the our Downloads page and the Additional eBooks page.

Ebooks for Libraries
Have you ever wondered why the library doesn’t carry ebook versions of some very popular titles? Visit Ebooks for Libraries to find out more, and to learn how you can support the growth of ebook collections in public libraries.